Privacy policy

Privacy Policy

Last Updated: June 14, 2026

ToxIQ Mold Inspections ("ToxIQ," "Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, schedule services, or otherwise interact with us.

Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Property address

  • Information submitted through contact forms

  • Service requests and appointment details

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Referring website

  • Date and time of website visits

This information helps us improve our website and services.

How We Use Your Information

We may use your information to:

  • Provide mold inspection and testing services

  • Schedule and confirm appointments

  • Communicate with you regarding requested services

  • Respond to inquiries and customer support requests

  • Send estimates, reports, and service documentation

  • Improve our website and customer experience

  • Comply with legal obligations

  • Send marketing communications when permitted by law

SMS/Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive text messages from ToxIQ regarding:

  • Appointment confirmations

  • Appointment reminders

  • Service updates

  • Customer support communications

  • Promotional offers and marketing messages

Message Frequency

Message frequency varies depending on your interaction with our services. You may receive recurring messages related to appointments, customer service, and promotional communications.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

You will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help

For assistance regarding SMS communications, reply:

HELP

or contact us directly through our website.

Message and Data Rates

Message and data rates may apply based on your mobile carrier and service plan.

SMS Data Sharing

SMS consent and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

How We Share Information

We may share information only in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our business, such as:

  • Website hosting providers

  • Scheduling software providers

  • Payment processors

  • Laboratory testing partners

  • Customer relationship management platforms

These providers may access information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights or property

  • Prevent fraud

  • Protect customer safety

Business Transfers

If ToxIQ is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

You may adjust your browser settings to refuse cookies, although some website features may not function properly.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Requesting access to personal information

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information where permitted by law

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at toxiqlab@gmail.com or contact us at 11111 Katy Freeway, Houston, TX, 77079, US